Frequently asked questions

Here are the answers to the questions we are asked most often. Can't find your answer? Email us at info@gladts.nl or send a WhatsApp message to +31 6 52 33 33 42.

Ordering and payment

Do I need an account to order?

No. You can order without an account. After placing your order, you receive an order confirmation by email.

Which payment methods can I use?

At checkout you see the payment methods available for your country and order, such as Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, Klarna and Bancontact.

Do your prices include VAT?

Yes. All prices are in euros and include VAT.

Can I change or cancel my order?

Email us as soon as possible at info@gladts.nl with your order number. Has your order already been shipped? Then you can still send it back within 30 days: see "Returns and exchanges" below.

Shipping and delivery

What are the shipping costs?

Shipping is free on every order to the Netherlands and the other EU countries.

Which countries do you ship to?

We ship to the Netherlands and all other EU member states.

When will my order be shipped?

Orders placed before 15:00 (Dutch time) on a working day are shipped with PostNL the same day. Orders placed after 15:00, or at the weekend or on a public holiday, are shipped on the next working day.

How long does delivery take?

In the Netherlands your parcel usually arrives on the next working day after shipping. Delivery to other EU countries usually takes 2 to 5 working days after shipping, depending on the country. These are estimates; the actual delivery time depends on the carrier.

How can I track my order?

Use the Track your order page, which you can also find in the menu. Questions about your delivery? Email us your order number.

What if a product is out of stock?

If a product turns out to be out of stock, or your order will be delayed, we let you know by email. You can then choose to wait or to cancel your order. If you cancel, we refund the full amount you paid.

My parcel is damaged or hasn't arrived. What now?

Email info@gladts.nl as soon as possible with your order number, and a photo if the parcel is damaged. We will sort it out with PostNL. Until your parcel has been delivered to you, the risk is ours.

Returns and exchanges

Can I return a product?

Yes. You can return products within 30 days without giving a reason, and this also applies to sale items. That is longer than the 14 days required by law. The 30 days start on the day after you receive the product.

How do I return something?

  1. Let us know within 30 days: fill in the withdrawal form or email info@gladts.nl with your order number and the products you are returning.
  2. Send the products back within 14 days after you let us know, to: Martial Arts Store (GLADTS), Zeekant 21 E, 2586 NB Den Haag, the Netherlands.
  3. Pack the products well and keep your proof of shipment.

Who pays for the return shipping?

The cost of sending a product back is for your account. If a product is defective, damaged or not what you ordered, we pay the return costs.

When will I get my money back?

We refund the amount you paid for the returned products within 14 days after you let us know, using the payment method you paid with. We may wait until we have received the products back, or until you have shown that you sent them.

Can I exchange a product for another size?

Yes. Return the product as described above and place a new order for the size or colour you want.

Can I return a mouthguard I have already fitted?

You may try products the way you would in a shop. A mouthguard that you have moulded or worn has been used, so we may deduct the loss in value from your refund. Not sure about the size? Ask us before you fit it.

What if a product is defective?

Email info@gladts.nl with your order number and a photo. Please let us know as soon as possible; reporting within two months after you notice the problem is always in time. We will repair or replace the product, or refund you, and we pay the return costs. Your statutory rights always apply.

All details are in our return policy.

Products and sizes

Which boxing glove weight (oz) should I choose?

That depends on what you use the gloves for, such as bag and pad work or sparring, and on your build. Many clubs also have their own rules for sparring, so ask your trainer. Read our guide Which boxing glove weight (oz) do you need? and, where available, the size chart on the product page.

Which shin guard size do I need?

Our shin guards come in M, L and XL. For the Gladiator Star Power shin guards we advise M up to 170 cm body height, L from 170 to 185 cm and XL over 185 cm. For most other models you will find a size chart on the product page. More tips in our guide Choosing shin guards for kickboxing.

Which mouthguard size do I need?

Junior is for children with milk teeth. Senior is for adults and children without milk teeth. How to fit it: How to fit your mouthguard.

What is in the starter sets?

There are four GLADTS starter sets: a kickboxing set and a boxing set, each in Classic Red and in Bordeaux Red.

As a set, you pay less than for the items separately. View all starter sets.

Still not sure which size to choose?

Email info@gladts.nl or send a WhatsApp message to +31 6 52 33 33 42. We are happy to help.

About GLADTS

Who is behind GLADTS?

GLADTS is a Dutch combat sports brand. The webshop is run by Martial Arts Store, Zeekant 21 E, 2586 NB Den Haag, the Netherlands (Chamber of Commerce number 24359090). Read more about GLADTS.

Do you supply gyms and shops?

Yes. Would you like to sell GLADTS products in your shop or gym? See Wholesale and dropshipping or email info@gladts.nl.

How can I contact you?

Email info@gladts.nl, send a WhatsApp message to +31 6 52 33 33 42, or use our contact page.

FIGHT FOR GLORY.