Terms of service

Terms and Conditions – Gladts is part of Martial Arts Store

General
These general terms and conditions apply to all agreements with all companies, institutions, and individuals, and Gladts. All orders will be executed solely under the following conditions, unless expressly agreed otherwise and confirmed in writing by Gladts. Agreements with personnel or third parties not employed by Gladts are not binding on Gladts unless confirmed in writing. The client acknowledges the applicability of these general terms and conditions by the mere fact of placing an order with Gladts, regardless of its nature. If deviations have been agreed upon regarding certain matters governed by these terms and conditions, these general terms and conditions will remain in force for the remainder of that agreement. Agreed deviations will never apply to more than one order unless confirmed in writing each time. These terms and conditions apply to all agreements concluded between Gladts and its clients and the obligations arising therefrom, to the exclusion of other conditions that clients may declare applicable, unless otherwise agreed in writing. A client is defined as any person who places an order with Gladts or wishes to enter into or enters into any other agreement with them.

Prices
All offers are non-binding, unless expressly agreed otherwise. The client cannot derive any rights from printing errors, mistakes, or changes. The order number provided by the client when placing the order is decisive for the delivery of items where applicable. The prices in the quotes apply exclusively to the quantities indicated therein.

Payments:
All orders must be paid in advance. After you receive an order confirmation from us by email detailing the items you have ordered and the total price, you can transfer the payment to us. Once you have received the order confirmation, you must transfer the total amount as soon as possible, but no later than within 10 days, to the ABN AMRO account in the name of Gladts in Rotterdam, stating your customer and invoice number.
Once payment has been credited to Gladts' account, your order will be shipped to you immediately, if in stock. You will receive a notification from us on the day of dispatch that the package has been shipped to you. In the event of a delay in the delivery of your order, Gladts will always keep you informed of the expected delivery time, but this delay can never lead to cancellation of your order.

VAT:
All prices include VAT.

Orders:
If the client cancels the placed order in whole or in part, they are obligated to reimburse Gladts for all costs reasonably incurred in fulfilling this order, if Gladts so desires. By simply placing an order, the client waives all rights to terminate the agreement as referred to in Article 6:265 of the Dutch Civil Code, as well as in all other articles in that area. Any changes to the original order, of any nature whatsoever, made in writing or verbally by or on behalf of the client, that result in higher costs than anticipated upon quotation and/or receipt of the order, will be charged to the client. Changes and/or cancellations of placed orders are only binding on Gladts after written acceptance. For exports abroad, the client must order a minimum of €100 worth of goods. Delivery abroad is also subject to advance payment of the order. Gladts cannot provide information on import and customs regulations in the exporting country and accepts no liability in this regard. The client agrees to obtain such information themselves.

Execution of an order: All goods will be manufactured and delivered as quickly as possible. Delays or delays in execution will not be at Gladts' expense, unless caused by gross negligence or intent on their part. Exceeding the execution period never releases the client from their obligations under the agreement, nor does it entitle the client to terminate the agreement and/or claim damages. Goods delivered by Gladts remain the property of Gladts until full payment has been made. The client will not alienate, pledge, or otherwise transfer the goods delivered to them beyond their control in any way or under any title until full payment has been made. Without prejudice to Gladts' other rights under these general terms and conditions, Gladts is entitled to dismantle and take possession of the delivered goods without notice of default or judicial intervention. In the event of liquidation, bankruptcy, or suspension of payments of the client, Gladts' claims and the client's obligations towards Gladts will become immediately due and payable. Gladts stores client addresses in an automated file. Upon written objection from a client, the data will be deleted.

Payments: All costs, both judicial and extrajudicial, incurred by Gladts to enforce its rights are the responsibility of the client. These costs amount to at least 15% of the amount involved, with a minimum of €250. Intellectual Property All documents provided by Gladts, such as advice, designs, photographs, drawings, etc., are exclusively intended for the client's use and may not be reproduced, published, or disclosed to third parties without Gladts' prior written consent. Gladts also reserves the right to use the knowledge acquired through the performance of the work for other purposes, provided that no confidential information is disclosed to third parties. Complaints, Warranties, and Returns Complaints are only possible in writing and within eight days of completion of the assignment. If this period is exceeded, you will lose your warranty claims. In the event of a difference in interpretation of quotes and/or other information, Gladts' interpretation shall be binding. If Gladts deems a defect in the delivered goods, they will repair them free of charge. The warranty obligation expires if the purchased items are altered or repaired by third parties without Gladts' prior consent. Colors of items supplied by Gladts may differ from those displayed on the Gladts.nl website. Repair invoices from third parties will only be accepted if we have given permission for this prior to the repair. The right of return only applies to defective items or justified complaints. Telephone orders are excluded from incorrect deliveries, as this may be due to a transmission error. An item can only be exchanged in consultation with Gladts. To ensure error-free delivery, we recommend that you always place orders with us in writing or by email. For returned items, we will either supply other items in exchange, or the paid amount will be refunded. Unpaid and unannounced returns will not be accepted. Any returns can only be made after consultation with and to the attention of the employee with whom the appointment was made. They must be returned in the original packaging, with the delivery note and the return address. If a product needs to be exchanged because the size is incorrect, it can be exchanged, but the associated shipping costs will be borne by the customer. (So, inquire about the size beforehand if you are unsure which size fits you best.)

Liability: Gladts accepts no liability whatsoever for any damage, of whatever nature and regardless of the cause, other than as a result of its own intent or gross negligence, to be proven by the client, and then only up to a maximum of the amount of the work to be performed by Gladts or a proportionate part thereof. The client is obligated to indemnify and hold Gladts harmless against all claims for damages brought against Gladts by third parties regarding damage caused by the services performed. Gladts accepts no responsibility for defects caused by or arising in the delivered goods due to the fault or actions of the client or third parties, or due to external causes. Gladts will also under no circumstances be liable for direct or indirect business damage that may arise from the non-performance, incorrect performance, or untimely performance of the assignment. Gladts' liability, insofar as it is covered by its liability insurance, is limited to the amount paid out by the insurer. Disputes: All agreements and transactions of Gladts are exclusively governed by Dutch law. All disputes, regardless of their nature, will therefore be submitted to the competent Dutch court, to the exclusion of all other arbitral, advisory, and judicial bodies. Final Provision: In all cases not provided for in these Terms and Conditions, the decision rests solely with Gladts.